Refund Policy
We want you to like Desklight. If we miss the mark, we'd rather refund you than keep your money. Here's how it works.
14-day money-back guarantee. If you cancel a new paid subscription within 14 days of your first charge, email support@desklight.ai and we'll refund the full amount. No questions, no hoops.
1. Free tier
The Free tier is free. No payment, no refund needed.
2. Monthly subscriptions
2.1 First-time charges (14-day guarantee)
If you subscribe to a paid plan for the first time and decide it's not for you, contact us within 14 days of the charge and we'll issue a full refund. The 14-day window resets if you upgrade or downgrade between paid tiers.
2.2 Recurring monthly renewals
After the first 14 days, monthly subscriptions are non-refundable. You can cancel anytime from Settings → Plan & Billing in the app — your access continues until the end of the current billing period and you won't be charged again.
3. Annual subscriptions
Annual plans (billed every 12 months) carry the same 14-day money-back guarantee on the initial purchase or annual renewal.
If you cancel an annual subscription after the 14-day window but before the renewal date, you keep access through the end of the paid period; we don't pro-rate annual refunds outside the guarantee window.
4. Add-on usage and overages
Pay-as-you-go usage charges (e.g., per-seat overages on the Team plan once seat overage billing is enabled) are non-refundable once incurred, except where required by law.
5. Pay-as-you-go credit balance
Credits purchased outside of a subscription (credit packs of $20, $50, $100, or $250) are added to the purchasing workspace's persistent balance, denominated in U.S. dollars, and do not expire while that workspace remains open. They draw down as you use AI generation features at the published per-action rate.
5.1 14-day buyer's remorse refund
If you buy a credit pack and decide within 14 days of the purchase that you don't want it, email support@desklight.ai for a full refund of any portion of that pack you have not yet used. Used credits are not refundable; they have already paid for inference that has run.
5.2 After 14 days
After 14 days, credit packs are non-refundable in the ordinary course. Your balance does not expire while the workspace remains open, so there is no urgency to use it unless you choose to delete that workspace.
5.3 Workspace deletion and unused balance
A pay-as-you-go balance belongs to the workspace that purchased it; Desklight does not provide a balance-transfer feature between workspaces. If you plan to delete a workspace with unused balance:
- Contact support@desklight.ai before deletion if the purchase is still eligible under §5.1, a previously announced rate increase gives you a refund right under §8, or applicable law requires a refund.
- Deleting the workspace does not automatically issue a refund.
- Any balance still attached to the workspace is forfeited when final erasure is completed and cannot then be restored.
6. Subscription credit allotment
Each paid subscription includes a monthly credit allotment that refills on each billing cycle and does not roll over. Unused subscription credits at the end of a billing period are forfeited and are not refunded. The persistent pay-as-you-go balance from §5 is unaffected.
7. Failed generations
If a generation fails because of a server error on our side, the credits used for that generation are restored to your balance automatically. No refund request is needed. If a generation completes successfully but the output isn't what you wanted, the credits have already paid for the inference run and are not refundable.
8. Rate adjustments
Per-action rates may change when underlying inference providers change their prices, as described in §3.5 of our Terms of Service. If you object to a rate increase that has been announced with at least 30 days' notice, you may request a refund of your unused pay-as-you-go balance under §5.3 above before the rate increase takes effect, without the 10% processing fee.
9. Prohibited use refunds
We do not refund subscriptions or credit balances when service access is terminated for breach of the Terms of Service, including violations of the acceptable use rules, except where applicable law requires otherwise.
10. How to request a refund
Email support@desklight.ai with:
- The email address on your Desklight account;
- The approximate date of the charge;
- A short note on what didn't work (optional but helps us improve).
We aim to process eligible refunds within 5 business days. Stripe typically takes another 5-10 business days to return the funds to your card or bank, depending on your issuer.
11. Chargebacks
If you have a billing concern, please email us first. Chargebacks issued without contacting us may add a processor dispute fee; we may suspend affected paid features while a dispute is investigated.
12. Changes to this policy
We may update this Refund Policy from time to time. The version that applies to your subscription is the one in effect at the time of your most recent purchase or renewal.
13. Questions
Email support@desklight.ai. We answer fast.