Refund Policy

This Refund Policy applies to purchases of the Desklight Service from Desklight Inc. We want you to like Desklight. If we miss the mark, we'd rather refund you than keep your money. Here's how it works.

Effective date. This version takes effect on November 2, 2026, or 30 days after we publish it and notify existing users by email, whichever is later, as explained in the Terms of Service. Paid plans and credit packs are coming soon; paid checkout is not currently available. The October 14, 2026 revision prices chat and other model-written text at their provider cost instead of 2.5 times (Terms §3.4). Because it only lowers what you pay, it applies from the day it is published.

1. Free tier and free credits

The Free tier is free. The 500 one-time starter credits and any promotional credits are free, have no cash value and are not refundable.

2. Monthly subscriptions

2.1 First-time charges (14-day guarantee)

If you subscribe to a paid plan for the first time and decide it's not for you, contact us within 14 days of the charge and we'll issue a full refund. The 14-day window resets if you upgrade or downgrade between paid tiers.

2.2 Recurring monthly renewals

After the first 14 days, monthly subscriptions are non-refundable. You can cancel anytime from Settings → Plan & Billing in the app — your access continues until the end of the current billing period and you won't be charged again.

3. Annual subscriptions

Annual plans (billed every 12 months) carry the same 14-day money-back guarantee on the initial purchase or annual renewal.

If you cancel an annual subscription after the 14-day window but before the renewal date, you keep access through the end of the paid period; we don't pro-rate annual refunds outside the guarantee window.

4. Paid usage

The planned Pro and Team offers have fixed brand and seat limits. No per-seat overage offer is currently available. Successful paid AI actions use credits: chat and other model-written text at provider cost, and images, edits, video and audio at 2.5 times provider cost, rounded up once per action, as described in Terms §3.4. Credits used for successfully delivered work are not refundable, except under the subscription guarantee or where required by law.

5. Purchased credits

Planned packs of US$20, US$50, US$100 and US$250 provide 2,000, 5,000, 10,000 and 25,000 credits respectively. One credit has a value of US$0.01 toward eligible Desklight services. Prices are in USD; your bank may convert them and apply its own fees.

5.1 Refund unused purchased credits anytime

Email support@desklight.ai at any time for a refund of unused purchased credits. There is no deadline after purchase. We refund the price you paid for the unused portion, with no deductions. If you used part of a pack, the refund is the same proportion of the original price as the credits left unused. For example, if half of a US$20 pack remains unused, we refund US$10. Used credits are not refundable, except where required by law.

5.2 No expiry, fees or changes to existing credits

Purchased credits never expire. We charge no inactivity, maintenance, refund or other fees on credits. We do not change the value or terms of credits already purchased. Any different credit-pack prices or terms apply only to credits bought afterward. Cancelling a plan does not remove purchased credits or their refund rights.

5.3 Account and workspace closure

A purchased balance belongs to its purchasing workspace. Desklight does not provide a balance-transfer feature between workspaces. Closing your account or deleting a workspace does not forfeit its unused purchased value: we refund it at the price paid, with no deductions. Refunds are handled manually by support; the deletion control does not issue them automatically. Email support@desklight.ai before or after closure to arrange the refund. You do not need to keep an account open to claim it.

6. Monthly plan credits

Monthly plan credits come with your paid plan. They reset each monthly billing period and do not carry over. If an annual plan is offered, refills still follow the monthly subscription anniversary, using the last day of shorter months when needed. Unused monthly credits have no separate cash refund value. The subscription guarantee and any refund required by law still apply. Purchased credits are unaffected by monthly resets.

7. Failed generations

Failed generations never use credits. Credits reserved for a failed action are released. If work cannot be delivered after a charge, we flag it for credit-back review; email support@desklight.ai if your balance has not been corrected.

If work completes successfully but the output is not what you wanted, the credits have paid for that work and are not refundable, except under the subscription guarantee or where required by law.

8. Price and rate changes

Per-action rates follow verified provider prices under Terms §3.5. A job already authorized keeps its accepted pricing snapshot. Purchased credits keep their US$0.01 value and their no-expiry, no-fee and refund terms. Different credit-pack terms apply only to later purchases. You may request a refund of unused purchased value at any time, including after an announced rate increase; you do not have to request it before the increase takes effect. Earlier notice and refund protections remain available.

9. Prohibited use refunds

We do not refund subscription fees when access is terminated for breach of the Terms of Service, except where required by law. Unused purchased credits remain refundable at the price paid, with no deductions, even when we terminate access.

10. How to request a refund

Email support@desklight.ai with:

• The email address on your Desklight account;
• The approximate date of the charge;
• A short note on what didn't work (optional but helps us improve).

Refunds are handled manually through support. We issue purchased-credit refunds within 14 calendar days of your request or account or Service closure, with no processing fee or other deduction. For other eligible refunds, we aim to process them within 5 business days. Refunds go to the original payment method; your bank may take additional time to post them, usually 5–10 business days for card refunds. If the original method cannot receive a refund, support will arrange another way to return the money.

11. Payment disputes

If you have a billing concern, please email support@desklight.ai. Credit funded by a disputed payment may be frozen while the dispute is investigated. A successful defence restores remaining eligible value; a lost dispute removes unspent credit funded by that payment. We do not pass processor dispute fees on to you or limit your rights to dispute a payment.

12. Changes to this policy

We may update this Refund Policy from time to time. Material changes follow the notice rules in Terms §15. Subscription refunds follow the version in effect at the most recent purchase or renewal, without removing earlier protections. Purchased credits keep the value and terms attached to their purchase. This version adds the more generous purchased-credit rights above to earlier purchases too; later changes apply only to credits bought afterward.

13. Desklight closure

If Desklight permanently closes the Service, we will give notice and refund all unused purchased credits at the price paid, with no deductions, within 14 calendar days of closure. Support handles these refunds manually. Email support@desklight.ai if you need help; your refund right does not depend on making a request before closure. Free starter and promotional credits have no cash value and are not refundable.

14. Questions

Email support@desklight.ai. We answer fast.

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